Learn more about NKSecure
Explore the FAQ section to find out how NKSecure can fit seamlessly into your lifestyle
General questions
The lock and the mobile app are based on NFC technology, which enables secure, close-range data exchange. Once the encrypted digital key and all necessary authorizations have been verified, the lock mechanism opens the door.
To ensure security, the NKSecure system uses modern and proven data encryption technologies. The door can only be accessed by authorized users who have the appropriate digital key in the NKSecure application.
In terms of mechanical protection, the main components of the locking mechanism cannot be reached from the outside of the door.
Yes, NKSecure locks are a secure and convenient solution for users of all ages, including children. One of the advantages of our system is that the primary method of opening the lock eliminates the use of physical keys that can easily be lost. Children can access the room by simply placing their phone against the lock, as long as they have a digital key in the NKSecure app.
If your child’s phone has one of the locking methods installed on it, unauthorized access will be nearly impossible if the phone is lost, as the app will require the phone to be unlocked. This way you don’t have to worry about losing the key, and in addition you can receive notifications when your child comes home.
It is very easy to start using NKSecure. For this purpose it is enough to perform the following actions:
- Install the lock in your door according to the instructions provided in the delivery set.
- Download the NKSecure app from the app store of your device.
- Register an account in the app with your credentials.
- Follow the instructions in the app to add your NKSecure lock by entering the code supplied with the lock.
- Set up access rights for yourself, family members, friends, or anyone else who needs access to your premises.
Now you are ready to use the NKSecure system: simply place your smartphone near the lock to gain access.
No, you do not need to pay a subscription fee to use the NKSecure smart lock system.
Compatibility
Yes, NKSecure locks are designed to be versatile for installation in a variety of door types. Go to the “Installation” page in the “For Buyers” section at the top or bottom of the website for more details.
If you have specific questions or installation requirements, we are always available to assist you in ensuring a seamless installation process.
The NKSecure application is designed to be compatible with a wide range of modern smartphones, but there are certain requirements that you should be familiar with:
- The device must have NFC support available on most modern smartphones;
- An internet connection is required for registration and full functionality of the app. The door opening functions will be available without an internet connection;
- The device must be running Android 8.1 (Oreo) or later, or iOS 15.0 or later for Apple smartphone models.
The app is available for Android and iOS devices, so you can download it from Google Play or the App Store, depending on your smartphone’s operating system. Be sure to check the specifications of your device with the manufacturer or in the Settings app.
We understand the growing demand for app compatibility with smartwatches, but support is not currently available. However, our team is considering such integration. We are committed to developing our product and providing you with an even better access experience. Follow the latest announcements and updates on our social media channels and website.
We plan to add support for NKSecure integration with smart home systems via the universal Zigbee protocol. At the moment the feature is in active development, and details about launch dates, list of compatible devices and setup instructions will be published in the nearest updates.
Functionality and features
NKSecure locks are designed for long battery life to ensure reliable operation. Specific battery life may vary depending on the battery manufacturer, but on average you can expect a one-year battery life.
When it’s time to replace the batteries, the lock will notify you in advance with audible alerts. You’ll also be able to find out on the mobile app the next time you open the door.
Replacing the batteries is not a complicated process and can be done using finger batteries (AA). Detailed replacement instructions can be found in the NKSecure user manual.
NKSecure locks have alternative ways of entry in case of emergency. For touchpad locks, you can create a set of passcodes and use them to open the lock. In addition, all lock models have a hidden keyhole that can be opened with a physical key. We recommend keeping this key offsite in a safe place or with people you trust.
NKSecure provides steps to help you regain access to your premises if you lose your smartphone.
The first step is to contact our support team as soon as possible. They will help you disable access to your lock from your lost phone and guide you through the process of reconfiguring the NKSecure app on your new device to re-issue digital keys.
NKSecure locks come with alternative access methods as a physical key or passcode. You can use these solutions to access your premises while you work on recovering or replacing your lost phone.
However, we recommend taking steps to protect your smartphone and app, such as setting up PIN or biometric protection, to prevent unauthorized access if your phone is lost or stolen.
Yes, NKSecure allows you to grant temporary access to guests or visitors. With our app, you can easily create digital keys with limited validity for guests, giving them access to your premises.
Receiving real-time visit notifications is one of the advantages of using NKSecure. You can customize notification settings according to your preferences using our app. Go to Settings > Notifications and select the desired settings.
Please note that to receive notifications you will need to have an internet connection on your device.
Remote opening and closing of NKSecure locks will be available in future updates if a smart home hub (gateway) is available. Currently, locks can be opened in close proximity using NFC technology, a passcode, or a physical key.
Usage scenarios
Yes, you can create and send keys to your tenants in our app, and once they move out, the key can be deleted. You can learn more about the benefits for landlords on the separate NKSecure Pro page.
Yes, you can manage multiple properties using one account. The mobile app makes it easy to add or remove locks as needed.
After purchasing the locks, you need to install and activate them in the mobile app. After that, you can create and send invitations to other users, customizing the role and access schedule.
NKSecure allows you to send secure digital keys to guests via our mobile app. Guests access the apartment using their smartphones. Everything happens remotely.
You customize the validity time of the key yourself and can change the check-in and check-out times of your guests.
With the NKSecure mobile app, you can remotely control access to your property by creating and revoking limited-time digital keys for guests. Thanks to access and visit logs, you can always see which guests have access to the lock and when it was last used.
In upcoming updates, we will add the ability to connect the lock to a smart home hub (gateway), allowing you to expand your range of options for remote lock control.
Yes, NKSecure is versatile and adaptable, allowing it to be used in a wide variety of applications. Whether you are looking to enhance the security and convenience of your home or need a reliable access control solution for a commercial facility, NKSecure can meet your needs. Our locks are suitable for both residential and commercial applications, providing the same high level of security and convenience regardless of the application.
Support and maintenance
NKSecure locks carry a limited warranty of 1 year from the date of purchase, which covers defects in materials and workmanship. Please refer to the product documentation for detailed warranty information on the specific NKSecure lock model.
NKSecure is committed to providing ongoing technical support and optimal performance of our locks. We are constantly improving and enhancing our system with software updates to bring you the latest features and security enhancements.
We value every customer, so we are happy to help you every step of the way. NKSecure offers several customer support options:
- Our knowledgeable support team is available to assist you with any questions or concerns you may have. You can reach us through the contact information located at the bottom of the website. We are available to answer your questions, provide technical assistance and guidance.
- Each NKSecure lock comes with a complete user manual containing step-by-step instructions for installation, setup and operation. These manuals are a source of information for troubleshooting and understanding lock operation, and will help you with unexpected situations.
Your satisfaction is our top priority, and we are committed to providing the support you need to get the most out of your NKSecure system. If you have any questions about installation, operation, or anything else, we are here to help.
Please note that support services for companies and wholesale customers are organized individually and are defined by contract. If you are a legal entity and have specific questions or requirements, we recommend that you send a separate request to the e-mail address at the bottom of the website. We will be happy to help tailor customized solutions and options to meet your business needs.
For information on bulk orders, pricing and personalization options, please contact us using one of the methods provided at the bottom of the website.
